Terms and Conditions

1. Introduction

These terms and conditions (‘Terms’) govern your use of the Northdene Dental Surgery website at northdenedental.co.uk (the ‘Website’) and apply to anyone who visits, browses, or submits information through it. They sit alongside and do not replace the clinical consent you give before any dental treatment, and our separate Complaints Policy and Privacy Policy.

By continuing to use this Website, you agree to these Terms. If you do not agree with any part of them, please stop using the Website and contact us directly on 01483 560 068.

Northdene Dental Surgery is operated by Northdene Services Ltd, trading as Northdene Dental Surgery, of 13 London Road, Guildford, Surrey, GU1 2AA.

2. Information on this website

We take care to keep the information on this Website accurate and up to date, including our opening hours, treatments, and fees. However, dentistry is a clinical field, and the right treatment for you can only be confirmed following an examination by one of our dentists. Nothing on this Website should be treated as personal clinical advice, a diagnosis, or a substitute for an in-person consultation.

Prices shown on this Website are a guide only. Your dentist will always confirm the exact cost of any recommended treatment, in writing, before that treatment begins.

3. Booking an appointment

Appointments can be booked by phone, in person, or using the online booking form on this Website. Submitting a booking request does not guarantee an appointment until it has been confirmed by a member of our reception team.

If you need to cancel or rearrange an appointment, please give us as much notice as possible by calling 01483 560 068.

4. NHS and private treatment

Northdene Dental Surgery provides both NHS and private dental treatment. NHS charges are set by the NHS and organised into bands; we will always confirm which band applies before any NHS treatment begins. Private fees are quoted and agreed with you in writing before treatment begins. Details of our current fees are available on our Fees page.

5. Using this website

You may use this Website for your own personal, non-commercial use, for example, to find out about our treatments, our team, or to book an appointment. You must not:

• use the Website in any way that could damage, disable, or impair it
• attempt to gain unauthorised access to any part of the Website or our systems
• copy, reproduce, or republish any content from this Website without our written permission
• use any automated system (such as a bot or scraper) to access or extract content from this Website
  

6. Intellectual property

All content on this Website, including text, images, our logo, and design is owned by or licensed to Northdene Dental Surgery and is protected by copyright and other intellectual property laws. You may view and print pages for your own personal use, but you may not copy, distribute, or use any content for commercial purposes without our prior written consent.

7. Links to other websites

This Website may contain links to third-party websites, including the NHS, the General Dental Council (GDC), and the Care Quality Commission (CQC). These links are provided for your convenience. We are not responsible for the content, accuracy, or privacy practices of any external website, and including a link does not mean we endorse it.

8. Liability

We will do our best to keep this Website accurate, secure, and available. However, we do not guarantee that the Website will always be available, uninterrupted, or free from errors. To the fullest extent permitted by law, Northdene Dental Surgery is not liable for any loss or damage arising from your use of, or inability to use, this Website.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot lawfully be limited or excluded.

9. If you are unhappy with our service

We hope you never need to use this section. If you have a concern about your care or any aspect of our service, please speak to a member of our team in the first instance, most issues can be resolved quickly and informally.

If you would prefer to make a formal complaint, our full Complaints Policy explains how to do this and what happens next. In summary:

• You can complain verbally, in writing, or by email
• Our Complaints Lead, Ivana McLaughlin, will acknowledge your complaint within 3 working days
• We aim to resolve complaints within 10 working days of acknowledgment, and will explain if more time is needed
• Complaints should normally be made within 12 months of the issue arising
  

If you remain unhappy once we have investigated, you can contact:

• The Care Quality Commission (CQC), for feedback on care: cqc.org.uk/give-feedback-on-care
• Your NHS Integrated Care Board (ICB), for NHS-funded treatment
• The Dental Complaints Service, for private treatment: dcs.gdc-uk.org
• The Parliamentary and Health Service Ombudsman, if you remain dissatisfied after contacting your ICB
• The General Dental Council (GDC), for concerns about a registered dental professional

A copy of our full Complaints Policy is available at the practice or on request.

10. Children using this website

This Website is intended for parents, carers, and adult patients. If you are under 18, please ask a parent or carer to help you use this Website or to contact us on your behalf.

11. Changes to these terms

We may update these Terms from time to time, for example to reflect changes in the law or in how we run the practice. The current version will always be available on this page. Continuing to use the Website after an update means you accept the revised Terms.

12. Governing law

These Terms are governed by the laws of England and Wales. Any disputes relating to this Website will be dealt with by the courts of England and Wales.

13. Contact us

If you have any questions about these Terms, please contact us:

Northdene Dental Surgery, 13 London Road, Guildford, Surrey, GU1 2AAPhone: 01483 560 068Email: northdenedentalsurgery.londonroad@nhs.net